1.1 These Terms and Conditions apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
1.2 By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are of legal age and have provided your consent to allow any of your minor dependents to use this site.
2.1 All products for purchase in this store are produced and fulfilled on demand. This means that items are not pre-manufactured or stocked but are made specifically for your order.
2.2 We aim to produce and fulfill your order within 7-10 business days of the purchase date. Please note that fulfillment times are estimates and may vary depending on factors beyond our control, such as availability of materials, order volume, or supply chain disruptions.
2.3 If a product has an Estimated Time of Arrival (ETA) listed, the product will be fulfilled within 7-10 business days of the stated ETA date. This ETA serves as an estimate of when the product will become available for fulfillment, and delays in supply chains or production may affect this date.
2.4 In the event that an item is out of stock, we will notify you as soon as possible and provide you with the following options:
2.5 While we strive to ensure that all product descriptions, images, and prices listed on the Website are accurate, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice (including after an order has been submitted).
3.1 All prices are listed in [currency] and are subject to change without notice.
3.2 Payments for orders must be made through the payment methods available on the Website. By providing your payment information, you authorise us to charge the full amount of your purchase, including applicable taxes and shipping fees, at the time of order placement.
3.3 In the event of any pricing errors or discrepancies on the Website, we reserve the right to cancel your order and refund the amount paid.
4.1 After the fulfillment process is complete, products will be shipped to the address provided at checkout. You are responsible for ensuring that the shipping address is accurate and up to date.
4.2 We will provide estimated delivery dates based on your location and shipping method. Delivery times may vary, and we are not liable for delays caused by third-party shipping carriers.
4.3 Shipping costs will be calculated and displayed at checkout. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
5.1 Refunds are only offered for items that arrive damaged or defective. We do not offer refunds or returns for wrong sizing, as each item is custom-made on demand.
5.2 If you receive a damaged or defective item, please contact us within 14 days of receipt at [Insert Contact Information], providing your order number and details of the issue. We may require photo evidence of the damage or defect. Upon review, we will offer a replacement, repair, or refund as appropriate.
5.3 Sizing Responsibility: We strongly advise you to consult the sizing chart available on the product page to ensure you select the correct size. We cannot offer refunds or exchanges if the wrong size is ordered.
5.4 Refunds (if applicable) will be processed within a reasonable time frame, using the original payment method.
6.1 All content, including text, images, graphics, and designs on the Website, is the property of Onya App Tech LTD or our licensors. You may not reproduce, distribute, or use any content from the Website without prior written permission.
6.2 Any unauthorised use of the intellectual property on the Website may result in legal action.
7.1 We make no representations or warranties of any kind, whether express or implied, regarding the products sold through our Website, including but not limited to the accuracy of product descriptions, fitness for a particular purpose, or non-infringement of third-party rights.
7.2 In no event shall Onya App Tech LTD, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Website or our products, even if we have been advised of the possibility of such damages.
7.3 In any case, our total liability for any claim arising under these Terms, including for products sold, shall be limited to the amount paid for the products in question.
8.1 You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the Website by, any third party.
8.2 You must not use any automated systems, including “robots,” “spiders,” or “offline readers,” to access the Website.
9.1 We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms regularly.
9.2 Your continued use of the Website after any changes to these Terms signifies your acceptance of the updated Terms
Privacy Policy
Effective Date: 15/10/2024
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK consumer protection laws.
We may collect and process the following personal data about you:
We use your personal data for the following purposes:
We process your personal data based on the following legal grounds:
We may share your personal data with third parties only under the following circumstances:
We do not sell or rent your personal data to third parties for marketing purposes.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.
Under UK GDPR, you have the following rights:
To exercise these rights, please contact us at [Insert Contact Details].
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through email or via our website. Please review this policy regularly to stay informed about how we protect your personal data.
